Terms and Contitions


Acceptance of Terms: CityLiving Design Limited, Inc., reserves the right to update and/or modify these terms and conditions at any time without prior notice. All product-related information is subject to change without notice.

Returns: CityLiving Design Limited, Inc., products are not subject to returns.


Shipping Date: CityLiving Design, Inc. will not be liable for delay in shipment or delivery of the order, or for damages claimed to result from such delay. 


Delivery: Whenever possible, we will ship as per customer’s delivery request. CityLiving Design, Inc. is not responsible for deadlines, strikes, accidents or delays beyond our control. 
We assume no responsibility for warehousing of merchandise when consignee is unable to receive shipment.

It is the Customer’s responsibility to ensure that CityLiving Design, Limited, Inc. and it’s assignee’s will be able to deliver furniture to the desired location.  Access to the desired location will be free from encumbrances and will allow for free access to where the furniture will be ultimately placed.  Customer will be responsible for making sure furniture will fit into elevators, stairways, hallways and any other passages whereby the furniture must pass through in order for the delivery people to carry the furniture to the desired location. Customer will be responsible for any and all re-delivery charges or charges for extra time and manpower necessary to make the delivery to the jobsite.

Customer is responsible for final dimensions.  CityLiving Design, Inc fabricates banquettes or other furniture to the requested and approved dimensions within a standard deviation of ¼-1/2” in height or length. For banquettes and other furniture intended to fit between two walls, counters or other fixed architectural structures, CityLiving Design, Inc will deduct 3/8” from either side to ensure a proper fitting unless requested otherwise by Customer which will be documented on Shop Drawings. 

CityLiving will not be held responsible for fitting banquettes between walls or other structures that may have bows or “bellies”, walls that are crooked or not level, which prevent the desired fit.  In addition, CityLiving will not be held responsible for uneven floors and a charge of $60/hr. per man required to level the banquette (s) will be added to customer’s final invoice.Pick-up and re-delivery charges may apply.

Wood Finishes/Stains: Please be advised that different wood, as well as grain and tone variations in the same wood, absorbs stains differently. Therefore, we cannot guarantee nor assume responsibility for exact duplication of the stain (color) finishes.

Wood: Wood is a product of nature, which varies from tree to tree and piece to piece. Grain and marked color variations between boards on the same species of wood can occur. Therefore, we cannot guarantee nor assume responsibility for exact duplications of wood species.

Care and Maintenance. Dust furniture frequently.  It will lessen your chance of expensive refinishing jobs.   Polish wood frame chairs/barstools approximately once a month.  Always test before overall application.  Dust with clean, lint-freed, dry cloth. 

Immediately wipe any moisture that may spill onto your furniture, always rub with the grain.  Water will cause white spots in the finish in a short amount of time.  Other liquids such as finger nail polish & remover, alcohol, perfume and medicines can severely damage the finish of the furniture.

Avoid placing plastic, rubber or acrylic materials (stick on fee, placemats, etc. of our furniture since the chemicals in these products may react with the finish and cause severe damage.  It is better to use a piece of felt or cloth under accessories that could scratch or dent the surface of your furniture.

Lift and place objects, do not drag them across the furniture surface.

Make minor repairs while they are still small.

Avoid wax polishes.  Regular use of wax polishes may result in the build-up of wax film on the surface of the furniture.  This build-up may then pick up dirt, smoke and other pollutants in the air, which may result in smudges and streaks.  Used long enough, this may cause the finish to soften, requiring expensive refinished work.  Wax build-up over time hardens, making it difficult to remove from the furniture’s finish.

Avoid silicone polishes.  Silicone makes it a very difficult process, even for a professional refinisher.  Most furniture manufacturers recommend using polishes that do not contain silicone.

Attention and care should always be given while installing or relocating furniture.  Dropping, dragging, or stacking may loosen joints, break legs, scratch and chip wood surfaces or damage upholstery,

Excessive heat, cold, dryness, or humidity are often responsible for any cracking or splitting of the wood. We recommend using solid wood table tops in cool room settings (68 – 72 degrees Fahrenheit) with a relative humidity between 40% and 45%. Proper air circulation in the room is necessary. Any sudden changes in temperature or humidity can affect the tabletop, so change your thermostat settings gradually as the seasons change. Carefully consider the placement of your tables. Avoid direct sunlight, heat sources, and bright lighting. Also, do not place tables within close proximity to radiators, heating vents, space heaters, ovens or wood-burning stoves. If you plan to store your wood tabletops for an extended period of time in a storage facility, make certain that the storage unit is climate controlled. Everyday care of wood tabletops requires attention. To prevent warping, do not use vinyl table cloths or glass tops on your tables. Avoid placing extremely hot (above 190 degrees Fahrenheit) plates directly on wood tabletops; high temperatures can cause staining or cracking. Also avoid using dinnerware with rough or abrasive bottom. Wipe up any spills of liquid immediately. Never use polish or cleaners that contain ammonia, bleach, alcohol, silicone, degreasers, abrasives, or harsh chemicals. To clean, gently wipe with a soft cloth dampened with a mild detergent and water solution. Wipe dry with a clean, soft cloth. Scratches in the wood can be repaired using a colored wax repair stick. If proper care is taken with solid wood tabletops, their lifetimes may be extended by sanding and restaining.

Variations from Floor Samples, Web Images, or Printed Literature: Because of the craftmanship involved and the natural materials used in the manufacturing process, variations can occur from piece to piece. Therefore, CityLiving Design Limited, Inc. does not cover under warranty any differences between floor samples, finish samples, printed or website illustrations and the furniture that is delivered. If any model or sample is shown to the purchaser, such model or sample is used merely to illustrate the general type and quality of goods and are not to represent that goods supplied to the purchaser will necessarily conform in all aspects to the sample or model.

Seating Comfort: CityLiving Design Limited, Inc. recommends that the purchaser purchase and approve a sample before ordering. Because custom seating is manufactured to the purchaser’s specifications, and because seating comfort is highly subjective, CityLiving Design Limited, Inc. cannot warrant                                 custom seating products against user discomfort.

Freight Claims—Loss and Damaged Shipments: All shipments that have left from our facility and become damaged and/or lost in transit will have to have a claim filed by the consignee. CityLiving Design Limited, Inc., will “NOT” be held liable for filing any claims with the carrier / truck or courier. All shipments must be carefully inspected and counted with any damage being noted on the delivery receipt. The customer is responsible for contacting the carrier upon discovery of any damage or shortages. CityLiving Design Limited, Inc., has no responsibility regarding concealed damages or losses.

Delay: Seller shall not be liable for delays in performance caused by act of God, fire or other casualty, accident, riots, civil commotions, acts of war, excessive radiation, strike, shortage of labor or materials, governmental action, or any other cause beyond the Seller’s commercially reasonable control, and the time for the Seller’s performance shall be extended by the period of such delay. No delivery dates for orders are guaranteed. CityLiving Design Limited, Inc., reserves the right to apportion its production as it determines appropriate in its sole discretion to meet customer’s needs. CityLiving Design Limited, Inc., shall not incur any liability, whether direct, indirect, special, incidental, punitive, economic, consequential, or otherwise (including, without limitation, loss of profits and/or loss of value), whether directly or indirectly, nor shall any order be cancelled because of delays in delivery.